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About CouponsΒΆ

The Coupons view displays a list of discounts (offers) the selected member is eligible to receive.

Note

This screen is customized for your loyalty program. Some buttons, sections, or fields might not be present or might have different labels. Your instance might have additional functions, sections, or fields not listed here. For some programs, this view is called Benefits.

A reward or offer is a voucher or coupon that can be applied for a member to receive benefits such as discounts, external merchandising, and so on.

Comparing Rewards and Offers

Rewards and offers use the same status types (Active, Redeemed, Expired, and so on), but their business purpose and rules differ.

Rewards:

  • are earned through loyalty actions (such as redeeming points or reaching milestones)
  • are stored in a member's wallet
  • are usable only for the specific number of times allocated to that award

Offers (Coupons):

  • are for marketing or promotional items targeted to members or segments
  • are valid as long as they're in the wallet
  • can be used multiple times until they expire

The Member Care Portal displays wallet rewards on the Rewards tab and displays wallet offers and global offers on the Coupons tab.

The Coupons list view showing two records. The fields are: Name, Effective Date, Expiration Date, Redemption Date, and Status. The Redemption Date is blank for both records. The Name shows Acme Pet Reward and BOGO Pet Food Buy one get one free. The Add Coupon button appears in the upper right.
Figure 1. Coupons list view

See also: