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About Tiers and Tier History

A tier is a member attribute used to rank and categorize them based on their achievements. The Tier History view enables you to view and adjust tier status for a member in the program.

Program administrators can create any number of tiers. By default, tiers are assigned when members enroll in the program. After reaching a certain number of points, a member is upgraded to the next tier level and receives exclusive benefits from that tier.

Tier Levels

A tier level is a grouping based on the achievements of the member. A tier can have multiple levels. One level is marked as the default level, which gets assigned to the member when they enroll for the program. Your program administrator can explain the tier levels in your loyalty program.

Example

A member qualifies for a gold level change by accumulating at least 1000 points. The member gets upgraded to platinum when they accrue more than 1000 points every month for a year.

Tier History

The Tier History view shows the history of a member's changes from one tier to another.

The Tier History view showing two records. Fields are: Date, Old Tier, New Tier, Expiration Date, User, Reason, and Sub Reason. The first record shows the old tier was changed Jan 15, 2024 from Member to Gold Elite by user Admin with reason Appeasement and Sub Reason Room Issue. The second record shows a date of Aug 23, 2023, no old tier, new tier = member, and user = integration. No reason or Sub reason were provided. The Adjust Tier Status button appears in the upper right.
Figure 1. Tier History view

Adjust Tier Status

You can change a member's tier by clicking Adjust Tier Status.

The Adjust Tier Status panel showing the three required fields listed in the field definitions expandable section in the next step.
Figure 2. Adjust Tier Status pane

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