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Adjust Point BalanceΒΆ

This screen is customized for your loyalty program. Some buttons, sections, or fields might not be present or might have different labels. Your instance might have additional functions, sections, or fields not listed here.

Before You Begin

Find the member you want to work with and view their account summary. Refer to Search Members.

To adjust a member's point balance:

  1. Click Points Summary in the left navigation pane. The Points Summary view opens.
  2. Click Adjust Points. The Adjust Points panel opens on the right.

    The Points Summary view showing the loyalty program name and three purses: ExampleCo Resort Points, Qualifying Nights, and Qualifying Spend. Each purse shows the current points balance, a lifetime points accrued value, and two buttons in the actions column: Transfer In and Transfer Out. The Adjust Points dialog appears on the right showing the selected purse name and blank fields for the purse's points, reason code, and sub reason code. The points and reason code fields are marked as required. The submit button is disabled.
    Figure 1. Points Summary view

  3. Select or type values for each field. Required fields are marked with an asterisk (*).

    Field Definitions
    Select Purse*
    The purse you want to add or subtract points in.
    Points*
    The number of points to add or subtract. Use a negative number to remove points.
    Reason Code*
    The reason for the adjustment.
    Sub Reason Code
    Provides more detail about the adjustment.

    * Required field

  4. Click Submit.

See also: