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View and Manage ActivitiesΒΆ

This screen is customized for your loyalty program. Some buttons, sections, or fields might not be present or might have different labels. Your instance might have additional functions, sections, or fields not listed here.

Before You Begin

Find the member you want to work with and view their account summary. Refer to Search Members.

To view activity history:

  1. Click Activity History in the left navigation pane.

  2. To view the details for a particular activity, click the arrow icon () at the end of the activity row. The Activity Details slide-out panel opens, showing a list of important activity attributes and a summary of the currency impact of the activity.

To view earn details, click Earn Details on the slide-out panel.

Activity Earn Detail panel showing two earning rules: Base Point Earn of 10 per USD under Loyalty Program Points purse policy with 800 accrued points, and Qualifying Spend Earn under Qualifying Spend purse policy with 80 accrued points. A table displays rule descriptions, purse policies, and accrued points columns. At the bottom is a Close button.
Figure 1. Activity Earn Detail panel

  1. To cancel an activity, click the cancel () icon at the end of the activity row.

  2. To view activity for a specific period, use the From and To date control in the top right corner.

    • To advance by one month, click the left arrow icon ().
    • To go back by one month, click the right arrow icon ().
  3. To download the history for a specific period, click the download icon () at the top right of the activity history view.

    In the Download CSV dialog box, select the period for which to download history. You can choose:

    • the last month
    • the last three months
    • the last six months
  4. To switch currencies, click the toggle button for the currency in the Quick Info bar.

  5. To filter the data by column, click the filter icon (). For the columns you want to see, type the value to filter on.

    Activity history table for Hal Smothers showing a single transaction on August 23, 2023 for a Streak Opt-In at Corporate hotel location with zero loyalty program points earned. The table includes columns for date, type, line of business, location, amount, currency, loyalty points, and reason codes. Date range filter shows 8/14/2023 to 9/13/2023. Quick info tabs display Loyalty Program Points, Qualifying Nights, and Qualifying Spend options. Advanced filters are set for LOB (Hotel) and Currency (USD).
    Figure 2. Activity History view with filtering

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