Troubleshooting Division Issues¶
This section provides guidance on identifying and resolving common division-related issues, from validation constraint errors to permission problems, helping you quickly diagnose and fix division configuration problems.
Table 1. Common division errors
| Error | Cause | Solution |
|---|---|---|
| Division Deactivation Constraint Error | Attempting to remove a division when child data exists | Remove or reassign child data before removing the division |
| Invalid Parent Division Error | Child entity has divisions not supported by its parent | Update parent entity to include required divisions or change child divisions |
| Division Not Matching Error | User trying to access entity outside their assigned division | Verify user division assignments or update entity divisions |
| Invalid Segment Division Error | Referenced segments don't have all required divisions | Update segment divisions to include all required divisions |
| Division Insufficient Permission Error | User lacks required division permissions | Update user division permissions or assign appropriate divisions |
| 1108 | User's division is inactive | Assign the user to an active division |
| 4041 | Unauthorized-access attempt through the API | Ensure the API is using a valid bearer token |
Division Validation Checklist¶
Before making division changes:
- Verify no child data exists for divisions being removed.
- Confirm parent entities support child entity divisions.
- Check user permissions for division access.
- Test division filtering in relevant interfaces.
- Validate rule execution with division constraints.
- Ensure segment divisions support all referencing entities.