Edit Users¶

This procedure applies to native users. If you're using an OpenID Connect (OIDC) provider, use it to edit users to RCX.

1. Click the Edit icon () in the Actions column. The User dialog box opens.

2. Change the fields as needed.

   Field Definitions

   Login Name *

   The user name to sign in with. This must be unique within the Platform.

   Email Address *

   The email address to use for password resets, confirmations, and so on. This must be unique within the Platform.

   Possible Divisions

   The divisions this user is part of.

   Default Division

   The division to which the user defaults when first signed in.

   Employee Name

   The user's full name.

   Employee Number

   The user's employee identification number.

   Token Expires In Minutes

   The time in minutes a token is valid.

   Blocked

   If a user exceeds the allowable number of sign-in attempts, or if the user fails the captcha controls, this flag is set to Yes, and the user won't be able to sign in until an administrator unlocks the account.

   Allow Multiple Sessions

   If yes, allows the user to be concurrently logged in to multiple sessions.

   Enable Session Management

   For UI-only users, this allows the token expiration time to be measured from the last access timestamp instead of from the time of login.

   Limits Enabled

   Indicates whether hard limits for Customer Service Representatives are allowed. TODO: WHAT DOES THIS MEAN?

   Division Check Enabled

   Indicates whether a division check is performed in addition to the role check to determine what parts of the RCX Platform the user can interact with.

   Active

   If Yes, the user can sign in and perform actions in the system according to their role.

   Departments

   Indicates the departments with which the user is associated, if any.

3. Click OK.

See also:

• User Details
• Create Users
• Authentication Architecture
• Assign Roles